Our “BookAero” responsibilities

We take our responsibilities regarding the protection of your personal information very seriously. This policy explains how we use personal information that we may obtain from you. By using our website www.bookaero.com, henceforth referred to as “BookAero” which also comprises of the mobile site, smartphone app platforms such as iOS, Android, Windows (all together referred to as “site”), you consent to this use.

This privacy policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you to review the respective privacy statements of the other parties with whom you interact

When you use services provided on Rehlat’s website and/or mobile application, you will be asked to provide certain information such as your name, contact details, and/or your debit/credit card details. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Your responsibilities

• Personal information
• Transactional information
• Booking information
• Other information like preferences, destination choices, etc.

Information usage

• By default, a log in ID is created on Rehlat when you book with us. The log in is created using your Name and Email id which you provide for booking.
• To fulfill our agreement with you, including processing your flight, reservation and any other booking, sending you your itinerary, or contacting you if there is a problem with your reservation.
• To register you with our website/mobile application and administer our website services where you have registered to receive these. You can unsubscribe from these services by contacting us.
• To answer any queries which you may send to us by e-mail.

For direct marketing purposes, as set out in detail below.

• We need to know the names of all the passengers travelling or the names related to the reservation concerned. If you are booking a flight or reservation on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.
• To conduct bookings, ticketing and payment transactions for the services available on the site.
• To personalize your experience and give you better service: (your information helps us to better respond to your individual needs)
• To improve the user friendliness of the site; (we continually strive to improve the site offerings based on the information we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) website traffic analysis

Information collection and use

Information you provide or that is obtained by us will be used by us to enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email, telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties, if, at the time of registration, you have opted for receiving the Rehlat newsletter or updates.